COVID-19 Update

Dated: 10-Nov-20

We are pleased to announce that we will remain open as an essential service during the current lockdown period. Please see below an outline of how we provide our services and most importantly how we will keep you safe.

 
Sutton Medical Consulting Centre would like to update all GP practices, fellow Independent Healthcare providers, NHS Trusts, and our patients, that our Outpatient Consulting and Treatment services will remain open, to enable to offer a much needed health service to both Private and NHS Patients. 
 
The safety of our team, patients and visitors is paramount and we will continue to adapt the centre to meet these safety measures. The centre will seem different when you next visit and new protocols will be in place, this is to protect you and the team. 
 
We aim to keep our wait times low by adjusting the way we work, and the hours we work to meet the needs of our patients. 
 
If you need to contact the centre prior to the reopening please email admin.team@suttonmed.co.uk and someone will respond to your query as soon as they possibly can. 
 
How patients, clinicians, and visitors, visit the centre will change. In the future you may require a virtual appointment, or a Zoom etc meeting. 
 
If you do need to attend the centre you will notice changes, for example you will be asked to wear PPE and only be allowed to attend an appointment or meeting by yourself, social distancing rules will also apply. 
 

Booking your appointment 

 
We will offer various appointment options and the processes will have changed from your last visit. 
 
We are working with our teams of clinicians and staff to look at how we can continue to offer the services you require and keep you safe, these options will evolve as the pandemic changes and we will keep you informed via email, social media and our website. 
 
Our website www.suttonmedicalconsulting.co.uk showcases all available clinicians and services at the centre with links to their websites for additional help and guidance. Please visit the website for further information or to have a look at what services we provide. 
 
Your appointment in the future may be more suitable to a video/telephone consultation, or you may prefer to be consulted in this way, this is absolutely fine and if suitable the team will be able to book that appointment for you. 
 
Prior to your appointment; it will be necessary for the team to carry out a Covid-19 Pre-Screening consultation, you will either receive an electronic form, email or a call directly from your clinician or a member of the Admin/Nursing team at SMCC. 
 
If you have any specific special needs that require an escort to attend the appointment with you, please let the team know and they will arrange your appointment to meet these requirements.
 

Your Visit 

 
NEW UPDATES - ENTRANCE TO SMCC HAS MOVED. 
 
When you arrive on site please park on the front car park and make your way to the rear of the building following the signs, contact the team by using the intercom marked Sutton Medical Consulting Centre outside the designated door. 
 
Please bear with us whilst the new intercom is installed at the back door, and contact the team via telephone. Once the intercom is available press the buzzer and the team will release the door. Once inside follow the signs up the first set of stairs on your right and make you way up to Sutton Medical on the 1st Floor NB IF YOU NEED ASSISTANCE OR HAVE POOR MOBILITY PLEASE INFORM THE TEAM VIA THE INTERCOM AND SOMEONE WILL COME DOWN TO HELP YOU. 
 
Please remember not to bring a visitor with you, unless you have a special need and this has been agreed prior to your visit. Please think of the safety of others, your visitors will not be granted access to the first floor and asked to leave the building. 
 
You will only be allowed in the building 5 minutes before your appointment time slot please wait in your car if you are early. 
 
Please feel free to bring your own Mask/Gloves/PPE to your visit alternatively when you are greeted by a member of the team at the front door they will provide you with; hand sanitiser the relevant PPE for your visit, and a handsfree infra red thermometer will check your temperature when enter Sutton Medical. 
 
You will be directed upstairs. The main waiting area that you are used to sitting in will be closed. You will be greeted by the admin team who will now be seated behind a perspex screen. If you have not returned any paperwork electronically the admin team will provide you with your paperwork, a sanitised pen and folder, and give you instructions where to sit. 
 
Your wait time will be minimal. 
 
We hope these changes do not alter the experience you have with us and whilst change can be challenging, we are sure you appreciate that these measures are necessary for your safety.
 

Treatments and Procedures 

 
Patients requiring outpatient procedures such as Mole removal, Injections, Hand Surgery or Nasendoscopy etc will be prioritised in terms of clinical need. 
 
 
To ensure these procedures are delivered safely, additional pre-screening protocols and enhanced PPE provisions are in place to protect the team and you our patients. 
 
You will be pre- screened at your Outpatient appointment and given further instructions about your procedure. 
 
If your procedure requires you to have an escort when you leave they will need to remain in the car and the team will contact them by phone when you you procedure is over. 
 
The team will walk with you to the outside of the building to meet your escort and relay any relevant information to them. 
 
All treatment rooms will be thoroughly sanitised following your visit. 
 
For further details about our services please visit our website at; suttonmedicalconsulting.co.uk or email admin.team@suttonmed.co.uk Phone lines will reopen Monday 1st June 2020 @ 10am 01213087774. You can also find us on Facebook, Twitter and Instagram, please join our community and spread the word to anyone that may not have access to this information. 
 
Thank you for assisting us with these changes and working with us to keep Sutton Medical, the team, and you, safe and well during this unusual time. we hope your visit exceeds expectations and we look forward to welcoming you soon. 

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