How we care for you

  • by understanding that when you have health issues you need help and guidance in a professional and friendly manner

  • by providing you with a timely appointment with an appropriate consultant in accordance with your GP’s recommendation

  • when you attend for your appointment, to ensure the process is as stress free as possible and any anxieties are dealt with in an empathetic manner

  • by respecting your dignity and privacy

  • by putting policies and procedures in place to ensure that your Patient Rights are always considered

  • in a safe and professional environment

  • with appropriately trained staff

  • when you are dissatisfied with the service we respond to any concerns considerately and as effectively as possible

  • by meeting or exceeding your expectations

  • by understanding and responding to your needs

  • by improving and re-evaluating the services we offer on a regular basis