In line with national guideance. SMCC has a zero tolerance approach to aggression, abuse, violence, hate crimes and hate incidents, or anti-social behaviour towards our staff.
The Centre is committed to ensuring that staff managing direct relationships with the public (face-to-face, through emails, letters or telephone calls) are able to carry out their work free from aggression, abuse, violence, hate crimes and hate incidents, or anti-social behaviour from patients, their relatives or members of the public. Where a patient, relative or member of the public is alleged to have carried out an act of violence, aggression or harassed a member of staff, SMCC reserves the right to respond to the alleged incident, as deemed necessary in light of the circumstances, including involving the police where appropriate.